Jiffy Lube Consumer Complaints All Reviews

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Jiffy Lube Reviews

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  • Horrible customer service



    I've always gone to this jiffy lube, and received great customer service. Today was the worst experience for me. Pete was his name, he was very rude, felt as if he was talking to me like I was stupid. He needs to be fired imidiatly . I will not be going to jiffy lube anymore! Might one day return, IF I were to find out he has been permanently fired. Changed my views on jiffy lube completely! I've always loved this jiffy lube, up until my experiencet with Pete today. Sorry to all you other men, y'all are doing great ! More...
    (Miscellaneous)
    Anglesfly's Picture   Anglesfly    0 Comments   Comments
  • Jiffy Lube consumer compaint



    On July 6,2015 I took my dodge mini van in to get Freon put in my air conditioner. My air conditioner was working but blowing warm air. I was there about an hour or so and Matt the manager came to me and said my air conditioner was clogged and they couldn't put Freon in it. And to take it and get it unclogged. He didn't charge me .. I took it to Purcell tire co. and they said that something was put in the system, that contaminated the whole system. Their machine they used , was also contaminated as well, and would cost around $4,000.00 to replace it So I went to Jiffy lube and... More...
    (Repair Services)
  • Put coolant into my oil



    Went into a Jiffy lube in Chandler Arizona , for a oil change . Came out with a engine running hard and white smoke coming out of exhaust. Oil got water in my engine, took it to a mechanic and tested the whole engine , block test ,coolant test .It all passed. no leaks. Engine was under warranty but now I have to pay $1000 for labour. Spoke to Jiffy Lube and they wont do anything about it. More...
    (Repair Services)
    luke1530's Picture   luke1530    0 Comments   Comments
  • Jiffy Lube inept mechanics



    Friday April 10th: along with several other weekend errands, my husband pops into our California MD Jiffy Lube #3198 for an oil change. During the oil change, a leak is noticed from the reservoir with coolant hose--that goes to the radiator. There is a plastic "nipple" coming out of the reservoir with a hose and they are attached it seems by some sort of plastic clip. This is my layman's understanding. My husband looked with the JL tech (Sergio Perez), and my husband said okay, just replace the plastic clip. After a bit, Perez reports that in an effort to disconnect the... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • Jiffy Lube not disability friendly for employes



    My son work for jiffy lube on Wilkins ave. in Baltimore the supervisor and manager and some employes were not helpful asking do he have a memory problems ask him was he on drugs they killed his spirit. His hours were cut to the point It was not worth him going but he still went on time and ask for more time some days he would go all the way there just so the manager/supervisor sent him back home waste of gas and time he would be coming all the way from school in towson. This will be reported!! More...
    (Miscellaneous)
  • Houston 1619 Gessner Location



    DO NOT GO HERE!! Just got my oil changed this morning, never had the oil light come on before in my car and now it comes on when I brake and idle. Finally got district manager on the phone after listening to the employees tell me it was nothing they did and hand me back the keys and dismiss me, told me to drive home (I live inside the loop). Now they are changing the filter, he says perhaps it's a bad filter....... Wtf?!?! Hope they haven't damaged my car. Avoid this place if you want your car to run. Horrible especially since the employees are saying it's nothing they... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    slroberts's Picture   slroberts    0 Comments   Comments
  • INCOMPETENT, DISHONEST



    Both my husband and I were lured in to this Jiffy Lube based on the 24.99 oil change sign. Two different cars, different occasions. Neither of us received a 24.99 oil change. They tried to charge me 90 dollars for an oil change, claiming this was way lower than if I were to go to my subaru dealer for same service- that it would be around 140 dollars. Lies, since I usually go there for my oil change, and 70 dollars includes the synthetic oil and new filter, out the door. After wrassling them to a reasonable (but not advertised)price of 65 dollars, I also allowed them to replace a... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    juuumper38's Picture   juuumper38    0 Comments   Comments
  • Was Robbed



    On 9/18/14 at about 1:41pm I arrived at Jiffy Lube in Las Cruces NM at 2765 Northeast Main. went for a regular oil change. I had just placed 40.00$ in my overhead compartment right before turning it over to one of the mechanics.. Now you probably know what happened next.. Probably my fault for leaving money there but you think that was violating enough a the same time? The store number showing on my invoice is #2821. I payed 79.43Dl for oil change which is high already plus someone just taking another 40.00 dls I must say it was a pretty damm expensive oil change dont you think.. Invoice #... More...
    (Repair Services)
    alxram's Picture   alxram    0 Comments   Comments
  • Jiffy Lube Bad Hub Caps



    Went to get the oil changed and ended up with a whole new set of crappy hub caps. While having the oil changed, Jiffy Lube removed the hub caps and checked the air in tires. Upon arriving at home, less than 4 miles away, I found that I was missing a hub cap! I called and Jiffy Lube agreed to replace the hub cap. I trusted them to put a reasonable set on to replace the damage that was done, but once the replacement set was installed, I noticed immediately how poorly they seemed to fit. They kept popping out at the edges and seemed slightly too big. Now, just over 2 weeks later, I am missing... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    PatoCa's Picture   PatoCa    0 Comments   Comments
  • Reynolds Auto Care Centers LLC



    I took my Toyota RAV 4 for an oil change and emission test to Jiffy Lube Service Center #2636 located at 989 North Highway 89, North Salt Lake, UT 84054 (Reynolds Auto Care Centers LLC). The employee there suggested transmission flush, front and rear differential, engine flush and transfer case services. I trusted their %u201Cexpertise%u201D and let them do all the services they recommended. A few hours after the service, my husband and I drove the car out and noticed a few minor shifting differences. Then the car was mostly home over the weekend. Two days later, the car started to make... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    junyihu15's Picture   junyihu15    0 Comments   Comments
  • Jiffy Lube on Delk Road in Marietta



    DO NOT LET THEM CHANGE YOUR OIL, IDIOTS. NONE OF THEM KNOW HOW TO DO AN OIL CHANGE, THE MANAGER BRANDON IS PATHETIC. I HAD AN OIL CHANGE DONE, THEY DID NOT PUT THE FILTER ON CORRECTLY, AND PUT A QUART OF OIN TO MUCH IN MY TRUCK. I WENT TO A SHOP TO HAVE WORK DONE ON MY TRUCK AND OIL WAS LEAKING EVERY WHERE DO TO JIFFY LUBE IDIOT TECHS. THE MANAGER TOLD ME TO COME IN A GET A REFUND, I HAD TO WAIT 2 HOURS AND STILL DID NOT RECIEVE THE REFUND HE WAS TO BUYS DEALING WITH OTHER CUSTOMERS, SO I CALLED THE CUSTOMER COMPLAINT NUMBER SPOKE TO A MANAGER NAMED RYAN. INSTEAD OF HIM TELLING ME TO... More...
    (Repair Services)
  • Overpriced and overrated



    Charge $15 per light to change where most other places do this for 1/2 the price. I even had a light to put in and they still decided to charge 15. They told me they would have had to charge $30 if they used their own. It took exactly 5 minutes to do this. Seriously? Jiffy lube already over charges for everything. I ended up going here because I was in a hurry so I guess in the end I got what I asked for. More...
    (Shopping, Chain Stores)
    dsds's Picture   dsds    0 Comments   Comments
  • Jiffy Lube ruined my transmission



    On March 18, 2014 I paid Jiffy Lube in Lakewood to change my front and rear differential fluid. The next day, March 19, I was driving from my home in Lakewood, Co to Cheyenne, WY for work. when my AT Oil Temp light came on. I immediately pulled over and shut the car down, letting it cool off. While it was cooling, I looked up the closest Jiffy Lube which was in Ft Collins, CO. I drove straight there. They assured me the tech checked the differential fluid and they were fine. The tech then changed the transmission fluid. On Saturday, March 22, we left for spring break. On I70 I saw my mpg... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    kimroberts's Picture   kimroberts    1 Comments   Comments
  • Harassment



    I was in Fallon, Nevada at the Jiffy lube about 3:30 p.m. Saturday afternoon. The first employee, a white male, who is large in size kept looking at my crotch several times as he talked really fast and very loudly. The second employee, a shorter hispanic male kept looking at my crotch repeatedly and charged me $90 for service, which seems high for an oil change. The other employees were constantly trying to get my attention and talking very loudly and annoyingly, repeating themselves over and over with the same comments. I need to know who put these men up to this bad behaviour. I... More...
    (Travel)
    dalejaussi's Picture   dalejaussi    0 Comments   Comments
  • bad attitude with customers



    Have gone to the same jiffy lube told them just to change the oil but the asst manger took out my air filters and cabin trying to sale me them but did not advance me first before he did they are still good and not necessarily for that asked him why told me part of the service never did it before told him to leave it alone was not told to do it so he got an attitude saying I was be load with him ask first the manger did not want me to talk to him and after that he put my car back together and grown me out without service my car have gone there off and on for years and never got told to leave... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    gwbush's Picture   gwbush    0 Comments   Comments
  • Dent in door



    I brought my car into Jiffy lube on Ft Union and 1300 E for their signature oil change. I bout the car used three weeks prior so I figured I would get the oil changed since I was unsure the last time it was changed. When they asked me to come out and start the car I noticed that there was a dent in the door that was not there when I brought it in. They told me that they didnt do it and seemed like they really didnt care. I will never use Jiffy lube again. More...
    (Miscellaneous)
    erob4947's Picture   erob4947    0 Comments   Comments
  • Car Inspection



    I waited 1-HOUR for them to look at the NEW windshield I had installed 2-minuites earlier and sign off on the inspection and they only had one other customer there on 9/05/13 @ 2.00PM. It wasn't until I threated to leave that they took care of me. They had 5 people changing the oil of the other customer and the so called manager was on his cell phone the entire time I was there. I would NEVER return to this location even if the service was FREE. There was only one person that shouldn't be fired and he went to lunch as soon as I arrived. #WORST JIFFY LUBE IN THE COUNTRY More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    mattpino's Picture   mattpino    0 Comments   Comments
  • Lousy service



    Upon entering the lot I noticed most of the employees sitting on the ground with food wrappers and cups- but most were standing as I drove to the back and was greeted and escorted to a small waiting area and told 'there's coffee and water over there- someone will be back to get you'. The area was OK, but I waited until just before leaving for the restroom because an employee had been camped in there over 15 minutes and there was no room spray for when he finished. For my first step I was taken to the computer screen and some laminated sheets under neath my air cleaners. Ah-... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Statbrat55's Picture   Statbrat55    0 Comments   Comments
  • Jiffy Lube Performed Service Incorrectly



    Jiffy Lube installed CV axles on my car. Upon leaving the location, my car became completely disabled in the middle of traffic, having to be pushed off of the road. This resulted from the axle being improperly installed, which caused the axle to come out of my transmission. This was a huge safety issue that could have resulted in serious bodily injury and damage to the car. I have half a mind to sue the company for the risk caused to me and time lost by this poor workmanship. More...
    (Repair Services)
    HP0730's Picture   HP0730    0 Comments   Comments
  • Oil Flush



    I went to Jiffy Lube for a basic oil change with a coupon, and I was subsequently offered services that actually damage your car. An oil flush was offered for an additional $20, and I accepted only to find out that the damages done to my car forced to me sell my car to a dealership since fixing those damages done by Jiffy Lube were too costly. JC in Miami, FL was the person who recommended me to damage my car (indirectly of course). Don't do oil flush on any vehicle especially on older cars like mine! My dad also went to Jiffy Lube, and a technician failed to close a cap causing my... More...
    (Repair Services)
    azun8888's Picture   azun8888    0 Comments   Comments
  • Rip off



    i've been to a branch a few times for oil change ($39) for the free car wash. i thought that was a good deal. on the 2nd and 3rd visit, i noticed they started showing more problems that needed to be fixed. for those who don't know engines and cars, you will tend to believe what they say and the costs add up before you know it. prices are jacked up. the oil stabilizer costs $29 but it's only $19 at canadian tire. they checked the battery and showed me that it needed to be changed with warnings of dire consequences if not done right away. they added they could give me a... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    loriec's Picture   loriec    0 Comments   Comments
  • Jiffy Lube Oil change



    I went to Jiffy Lube for an oil change in Bellville,NJ And the guy goes through this somewhat long list of things the car needs. I was skeptical, the guy seemed like he was trying to pull a fast one. He shows me my oil cap it had a big lump of goo on it, he said it was sludge. I thought to myself, that much sludge all the way up on the cap give me a break. just as I declined the engine flush. Another guy almost on que gets my attention and runs his finger around the opening of the oil fill where the cap goes and has a big lump of goo on his finger. I didn't believe him either.I will... More...
    (Repair Services)
    leoleavell's Picture   leoleavell    0 Comments   Comments
  • Terrible Customer Service



    After receiving an oil change and tire rotation at Jiffy Lube in Hampton, Va, I began to drive off only to find out that my tire was not properly placed. I went back, and complained. Upon geting my vehicle repaired, I immediately called Jiffy Lube customer service where I was told that I would receive a call back from the district manager in 3-5 business days. I did receive a call, but from a very rude person who indicated that it was my word against the store's. He actually became so rude, I hung up the phone. I have filed a complaint with the BBB and the state attorney... More...
    (Repair Services)
    jastra's Picture   jastra    0 Comments   Comments
  • Jiffy Lube Oil Pan



    This review has been resolved or replied to by this company. I had my daughter visit one of your locations on 12/5/12, to get the oil changed in my car. A few days later I noticed that my car was leaking oil, excessively. I brought it to my ex-husbands' shop and he said that the plug for the oil pan had been stripped and that is why there is an oil leak, he also found that the air filter cover had not been put on correctly and that is probably why I have been get such bad gas mileage. More...
    (Miscellaneous)
    cidmeg's Picture   cidmeg    0 Comments   Comments
  • Poorly Trained Staff



    On two occasions I went to Jiffy Lube for an oil change. Both times, the %u201Ccheck engine%u201D light came on two days later. I figured out the first time that it came on because the air filter housing had not been closed. The second time, I told the service person that I did not want him to check my air filter because of the inconvenience the last time. Not surprising, he did it anyway. I took it back to the shop and told them to figure it out. They could not. I went home, popped the hood, opened the air filter housing and discovered that a hose had not been re-connected. That... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    sfinch's Picture   sfinch    0 Comments   Comments
  • Jiffy Lube # 2632 E. WT Harris Blvd Charlotte, NC



    Store Visited - #2632 located at 7024 E. WT Harris Blvd., Charlotte, NC 28215 Invoice # 2632 769227 Bay3 During a routine oil change on 1/30/12 I was told my battery was bad and I should have a new one installed. I paid $89.99 for a new battery. I was told the battery had a 5 year guarantee.  Less than 4 months later I went to my car to drive home from work on 5/22/12 and my car would not start. The gauges were flipping around like they were in a spasm but the car would not even attempt to turn over. Thinking I had a major problem, since I just bought the new battery I called and had... More...
    (Repair Services)
    Keithsmedley's Picture   Keithsmedley    0 Comments   Comments
  • Overpriced Oil Change



    I went in for a basic oil change. The guys at Jiffy Lube told me I need to have my engine flushed and my air filter replaced. They also told me that with my engine I needed to have a certain kind of oil, the full synthetic oil. This oil is more than double the price of the basic oil. This oil upgrade, plus the engine flushing and air filter, ended up costing $178!! I only wanted a basic oil change for $25-$30. The techs at Jiffy Lube took advantage of my lack of car knowledge and oversold me. I've spoke with other techs since and found out my air filter was fine and my engine did not... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    pjrotmm's Picture   pjrotmm    1 Comments   Comments
  • Untrustworthy mechanics



    Be aware of the Jiffy Lube located at 291 and Gudgell. I had my oil changed and they said I needed a new headlight. I told them I would buy it myself and have a friend install it for me. Since I am a female who doesn't know much about cars, I called my friend and he helped me buy/install the headlight. As we went to install it, we noticed my headlight wasn't burnt out, it was just disconnected. I assumed this was just an oversight and I returned the headlight I bought. The next time I went to have my oil changed, another mechanic (different from the first guy) told me the... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    rlyons's Picture   rlyons    0 Comments   Comments
  • 10415 Greenwood Ave North Seattle Wa 98133



    every one, who go to this place for oil change it's ok. but not to let this people offer you onother service cause, they will not do a good work and they will breack down your car.like it happened to my self. they worked on the radiator. I paid for the service $74.99 and about 20 minute later, my car start leaking water from Radiator. I call Jiffy Lube about my Radiartor is Leaking, they say to bring it back to the shop to fixed it, when they look at it, they couldn't fixed it they reffer to a shop that do work on Radiator and that cost of the repair they will cover it. well... More...
    (Repair Services)
    polly3089's Picture   polly3089    3 Comments   Comments
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