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Jiffy Lube Complaint - Houston 1619 Gessner Location - Jiffy Lube
Jiffy Lube Complaint

Jiffy Lube Complaint

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Houston 1619 Gessner Location - Jiffy Lube


DO NOT GO HERE!! Just got my oil changed this morning, never had the oil light come on before in my car and now it comes on when I brake and idle. Finally got district manager on the phone after listening to the employees tell me it was nothing they did and hand me back the keys and dismiss me, told me to drive home (I live inside the loop). Now they are changing the filter, he says perhaps it's a bad filter....... Wtf?!?! Hope they haven't damaged my car. Avoid this place if you want your car to run. Horrible especially since the employees are saying it's nothing they have done.

UPDATE 1 hour plus later - They re-did everything and the brake light now is off so OBVIOUSLY it was something they did wrong the first time; wrong type of oil, filter, who knows . . . . I drove about 30 plus miles today, again, I hope my car isn't damage from their mistake. I did make it home (about 17 miles) without the light going back on. The employees did not even say they were sorry, even when I told them I was supposed to be at my friends birthday party dinner instead of spending my evening there.

The incident report I received from them wasn't completed either, only says "cust had oil changed on 10/17/14 left came back this afternoon and said oil light comes on when she slows down check car drainplug tight no leaks filter tight no leaks oil level full. I told her to get it checked out if it is something we did we would take care of it" It doesn't say anything about re-changing the oil, filter, etc. It's great that they put in writing that they would take care of the damage they did to it . . . it's in writing on their "Customer Incident Report"


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