Jiffy Lube Complaint

Jiffy Lube Complaint

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INCOMPETENT, DISHONEST


Both my husband and I were lured in to this Jiffy Lube based on the 24.99 oil change sign. Two different cars, different occasions. Neither of us received a 24.99 oil change. They tried to charge me 90 dollars for an oil change, claiming this was way lower than if I were to go to my subaru dealer for same service- that it would be around 140 dollars. Lies, since I usually go there for my oil change, and 70 dollars includes the synthetic oil and new filter, out the door. After wrassling them to a reasonable (but not advertised)price of 65 dollars, I also allowed them to replace a headlight. As I left, I noticed the headlight they replaced was dimmer than the non-replaced mate. Not wanting to be hassled anymore, I chose to 'forget' about it and not go back. After 3 months, the headlight burned out and needed to be replaced.
At that time, I went back to my SUBARU dealer for the headlight replacement and the next oil change. Subaru informed me that Jiffy Lube had not put the oil drain plug on correctly/all the way,so oil had leaked out in the interim and I was down a quart (this is a newer car so that is not acceptable)

My husband, who drives a Nissan, had the same experience with his oil change; overcharged, drain plug not secured, oil leaked out, and his Nissan service department caught it on the subsequent oil change.


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