Jiffy Lube Complaint

Jiffy Lube Complaint

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Jiffy Lube in Mesa Az review


Just had the worst experience at a Jiffy Lube , ever, after many years of using them. Typically we use Jiffy Lube exclusively for oil changes and service for our vehicles. We went to the location at E Quadalupe Rd in Mesa , Az today and did not have the typical experience we have come to expect with Jiffy Lube.. First of all, it was the slowest service we have ever experienced. All of the other folks in the waiting room felt the same. We were there for over an hour waiting for our truck to get into the service bay and there were only 3 other cars ahead of us. Most of the employees just sat around or were eating chips most of the time we were waiting. There were no prices for services posted anywhere in the facility and when I asked about that, the guy I talked to initially said it would be around $29.00 for a full service. Turned out to be $38.00 even though I brought my own oil and filter. Much more than I have ever paid any where else. The person who checked us out basically said that's the way it is. They charged us $18.99 for parts when there were no parts used. Totally a rip off. My experience has always been that problems like this stem from the owner/management, not from the employees. They said they washed the windows and vacuumed the interior , which they did not do. I had to rewash the fenders and drivers door due to oily fingerprints. I would not and will not recommend this location to anyone. How can you build a business without repeat customers ? The other folks in the waiting room felt the same way---- they will not be returning to this location.


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