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Jiffy Lube Complaint - Jiffy Lube inept mechanics
Jiffy Lube Complaint

Jiffy Lube Complaint


Jiffy Lube inept mechanics

Friday April 10th: along with several other weekend errands, my husband pops into our California MD Jiffy Lube #3198 for an oil change. During the oil change, a leak is noticed from the reservoir with coolant hose--that goes to the radiator. There is a plastic "nipple" coming out of the reservoir with a hose and they are attached it seems by some sort of plastic clip. This is my layman's understanding. My husband looked with the JL tech (Sergio Perez), and my husband said okay, just replace the plastic clip. After a bit, Perez reports that in an effort to disconnect the hose and replace the clip piece, he broke the "nipple" part. Now the whole reservoir must be replaced in order to fix this. No one has the part available until Monday the 13th. The order for the part is placed by Perez, and Perez tells my husband--see you back on Monday for the fix. My husband drives off and on his way to the next errand. Shortly down the road, his Nissan truck overheats, he pulls over, opens the hood and there's coolant? antifreeze? all over the engine. A tow truck is called to tow the now inoperable vehicle back to JL. Perez may have placed the order for the new part at this time--I'm not 100%. Either way, we're waiting until Monday and my husband has to get a rental car. Ok, fine. My question is, might this have been avoided with a more knowledgeable technician?
Monday the 13th. Go back to JL after work, no part, no Perez--he's off work this day. The part isn't likely available until Wednesday now. What is the deal with this type of communication?
The rental car fees continue. The cost and lack of skill are what offend me, more so the lack of skill.

Wednesday the 15th. Go back to JL after work. Truck has new part and seems OK. My husband drives it home, me following, via a gas station stop. When I pull up, my husband has his flashlight out, is under the hood of his truck (about 8:45pm tonight), and pulls out (with a long-reach device) a SET OF PLIERS FROM JIFFY LUBE. Now, I don't know how big a deal that really is. However, I am disgusted by the gross ineptitude of your tech/s at our Jiffy Lube. Is this acceptable? How did Perez let my husband drive off last Friday, if the way the vehicle was left would end up with overheating and a dead truck requiring a tow truck and rental car for 6 days? Does he not know this part being broken or off leads to this? What is up with the pliers left hanging around in the engine? We will never go back, obviously. However, I want to hear about JL taking some kind of responsibility for this bottom of the barrel quality. You have to do something about it.

Andrea Robbins

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