Jiffy Lube Complaint

Jiffy Lube Complaint

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Jiffy Lube ruined my transmission


On March 18, 2014 I paid Jiffy Lube in Lakewood to change my front and rear differential fluid.

The next day, March 19, I was driving from my home in Lakewood, Co to Cheyenne, WY for work. when my AT Oil Temp light came on. I immediately pulled over and shut the car down, letting it cool off. While it was cooling, I looked up the closest Jiffy Lube which was in Ft Collins, CO. I drove straight there.

They assured me the tech checked the differential fluid and they were fine. The tech then changed the transmission fluid.

On Saturday, March 22, we left for spring break. On I70 I saw my mpg indicator shoot all the way up and noticed that when I pushed down on the accelerator it was working. I immediately started pulling over to the shoulder. At some point during the initial noticing of the mpg surge and before I came to a complete stop, there was a thunk. We pulled over as far as we could onto the shoulder and put the car into park. The car was still running, but when put into drive, it would not move.

I am now out:

$200 initial tow to Green River, UT
$200 shuttle service to Grand Junction
$387 car rental
$525 second tow
$241 for the transmission fluid change that did not need to be done for another 40,000 miles
$1553

PLUS the initial estimate of $8855 (attached) to repair the car. PLUS the damage done to the skid plate/bumper.

More than $10,000 damage because the front differential fluid was not filled.

Lakewood blames Ft Collins because they said they "checked" the fluid. Ft. Collins blames Lakewood because they didn't fill the fluid. Meanwhile, I have no car.


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