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Jiffy Lube Support Ticket - Herndon, Virginia - Overcharging and misleading

Jiffy Lube Support Ticket - Herndon, Virginia

Overcharging and misleading - Transmission Oil Flush

Created By: muthrakh's Picture muthrakh Last Reply: muthrakh's Picture muthrakh
Priority Level: [Low] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: N/A Replies: 0
Product: Transmission Oil Flush

Today I felt very much cheated by the actions of the staff at this Jiffy Lube center (store # 92). I came for oil change service for my Toyota Sienna Van. After the oil change was done, the technician told me that I needed transmission oil flush and quoted me $145.99 with 10% discount. I discussed with him the option of doing just the drain and fill for $74.99 but he convinced me to get the flush done. He explained that the flush is done using a machine which forced all of the old transmission oil out. But when I walked into the bay areas after a few minutes of waiting, I realized that the technician had not used the machine and instead only had done drain and fill. On my inquiry he told me that he has done the flush WITHOUT USING MACHINE and not just the drain and fill. When I reminded him about our conversation and the use of machine he offered to do it again using the machine or charging me for just for the drain and fill. I told him I did not want any more service from them. He changed the price from $145.99 to $74.99. When I complained with the manager he became very belligerent. I felt very much cheated and insulted. I am very sure if I had not walked out in time to check, they would have charged me $145.99 for just doing drain and fill. In my eyes the image of Jiffy Lube is tarnished and I have lost the trust.


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